Revinate Introduces Ivy, the Hospitality AI Decision Intelligence, Built Across Its Entire Platform
Revinate launches Ivy, an AI tool set to transform hotel management through enhanced guest engagement.
auto_awesome
Revinate has launched Ivy, an AI-driven decision intelligence tool designed specifically for the hospitality industry. Utilizing 17 years of data and 1.1 billion guest profiles, Ivy automates guest interactions and drives revenue enhancements for hotels. Currently, it improves guest communication and call evaluations, with future capabilities aimed at personalized guest outreach and strategic revenue opportunities.
Why It Matters
This advancement in AI technology may increase operational efficiencies for franchisees in the hospitality sector, allowing them to focus more on strategic guest relations instead of routine management tasks.
Revinate has launched Ivy, an advanced artificial intelligence (AI) platform designed specifically for the hospitality industry, at the HITEC 2026 conference in San Antonio. Ivy differentiates itself from generic AI systems by being trained on 17 years of hospitality data and 1.1 billion guest profiles, enabling it to understand hotel guests, properties, and brand voices effectively. Bryson Koehler, CEO of Revinate, stated, "Hoteliers have always been the heroes of their properties - Ivy is the sidekick that sees what they can't." This AI technology is positioned to enhance direct revenue for hoteliers by automating decisions and improving guest interactions.
Currently, Ivy is operational in two critical areas of hotel management: Revinate Chat and call scoring. The Revinate Chat feature can resolve up to 80% of routine guest inquiries automatically, allowing hotel staff to focus on higher-value interactions. Meanwhile, Ivy's call scoring evaluates the performance of reservation agents, saving supervisors more than 30 hours monthly by providing objective feedback based on hospitality service standards.
