HEI Hotels & Resorts Supercharges Ancillary Revenue Streams with Canary Technologies
HEI Hotels enhances revenue potential with new upsell technology for guest experience.
auto_awesome
HEI Hotels & Resorts, managing over 100 properties, has adopted Canary Technologies' Dynamic Upsells to optimize ancillary revenue opportunities. This technology enables personalized add-on offers throughout the guest's stay, aiming to enhance revenue while simplifying operations.
Why It Matters
This may enhance the unit economics of HEI's franchise system through improved revenue generation and could influence competitive positioning in the travel and hospitality sector.
HEI Hotels & Resorts, a prominent player in the U.S. hotel management sector with a portfolio exceeding 100 properties, has partnered with Canary Technologies to implement its Dynamic Upsells solution. This collaboration aims to enhance ancillary revenue streams and improve guest experiences by automating and personalizing add-on offers throughout the guest journey, from pre-arrival to departure.
The integration of Canary's technology is part of HEI's strategy to optimize revenue potential. By providing guests with timely and relevant upsell offers, HEI seeks to increase add-on revenue without complicating operational processes for hotel staff. This digitization and automation initiative aligns with HEI's commitment to using technology to enhance guest experiences and respond dynamically to market demand.
Jeremy See, Chief Commercial Officer at HEI Hotels & Resorts, noted, "At HEI, we’re always looking for smart, scalable ways to drive revenue and enhance the guest experience. Canary’s Dynamic Upsells allows us to monetize demand more effectively while providing meaningful add-ons that make guest stays more personal."
