Restaurant365 Appoints Kate Hastings as Chief Customer Officer
Restaurant365 enhances customer focus with new Chief Customer Officer amid rising operational complexities for restaurant operators.
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Restaurant365 has appointed Kate Hastings as Chief Customer Officer to enhance post-sale customer functions such as success, support, and onboarding. As the restaurant industry faces rising food costs and operational complexities, the company aims to help operators maximize their investment and improve performance through technology. Hastings brings over 15 years of customer experience leadership from notable companies, which aligns with Restaurant365's goals for operational improvement.
Why It Matters
This shift in leadership may enhance support for restaurant franchisees, impacting unit economics and operational efficiency amid rising costs, while positioning Restaurant365 as a more valuable partner.
Restaurant365 has appointed Kate Hastings as its new Chief Customer Officer (CCO), a strategic move that underscores the company’s commitment to enhancing customer success amidst the growing complexities of the restaurant industry. With over 15 years of experience in customer experience and operational transformation at high-growth technology and consulting firms, Hastings previously held the role of CCO at Definitive Healthcare, where she managed the full post-sale customer lifecycle. Her track record includes leadership positions at LinkedIn, Gartner, and McKinsey & Company, as well as serving as a Technology Operating Partner at Welsh, Carson, Anderson & Stowe, where she advised tech firms on customer experience strategies.
In her new role at Restaurant365, Hastings will oversee all post-sale customer functions, focusing on customer success, support, onboarding, implementation, and professional services. This emphasis on post-sale support comes at a crucial time, as nearly 80% of restaurant operators anticipate rising food costs will persist through 2026, highlighting pressures on profitability and operational efficiency. Restaurant365 is proactively investing in capabilities to help customers quickly realize the value of their investments and enhance their decision-making processes in an increasingly challenging environment.
