At Panda Express, a mom and pop empire

Andrew Cherng, cofounder and co-CEO of Panda Express, has reflected on his and his wife Peggy Cherng's entrepreneurial journey, celebrating their legacy within the restaurant industry as part of the Technomic Top 500. Under their leadership, Panda Express has grown to over 2,600 locations in the U.S. and generated more than $6 billion in revenue. The Cherngs’ involvement in the brand spans decades, beginning with the founding of Panda Inn in the 1970s, a venture that initially faced significant challenges.

In a recent interview, Andrew Cherng emphasized the company’s mission to promote a culture of care and support, stating, “We can show our love, we can show our care in many ways and go out of our way to take care of people. We’re really delivering love and care into the world.” This focus on employee and customer welfare highlights the brand's commitment to maintaining its “mom and pop” roots, even as it expands nationally.

Despite a slowing national trend in chain restaurant sales in 2025, certain sectors remain resilient, indicating a shift in consumer preferences. The Cherngs' approach of intertwining legacy with modern consumer trends, as showcased by their receipt of the Brand Icon award, signifies their intent to innovate while respecting their cultural heritage.

As they continue to navigate a challenging dining landscape, the emphasis on connecting with customers and enhancing employee experiences will likely remain at the forefront of Panda Express’s strategic direction. The next steps for the brand may depend on how effectively it adapts to evolving consumer demands while preserving its foundational values.